LET’S FAQ

Everything you want to know before we get dirty.

Will my frank arrive before Christmas?

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To ensure frank’s delivery before Christmas, please see the following delivery cut-off times below.

AU: Standard shipping orders must be placed by 13th December. Express Shipping orders by 19th December.

NZ: All orders must be placed by 12th December.

US: Standard shipping orders must be placed by 13th December. Express Shipping orders by the 19th of December.

CA: All orders must be placed by 12th December.

UK:  Standard shipping orders must be placed by 16th December. Express Shipping by 19th December.

EU: All orders must be placed by 12th December.

INT: All orders must be placed by 15th December.

How much does shipping cost?

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Spend $30 or more and you’ll get free shipping.

Orders under $30
Shipping is charged at a flat rate of $5
Standard Tracked Shipping (DHL Max) – 2 to 5 Business Days (Free shipping over $30).

Orders over $30
Free shipping
Free Standard Tracked Shipping (DHL Max) – 2 to 5 Business Days.

**Orders shipping to Alaska, Hawaii and Puerto Rico will ship within 3-8 business days via USPS Priority only.

Extra delivery services available for a babe in a hurry:

Orders over $30
Shipping is charged at a flat rate of $10
FedEx 2Day – 2 Business Days.

Orders over $30
Shipping is charged at a flat rate of $20
FedEx Standard Overnight – 1 Business Day.

How long will my order take to arrive?

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** Please allow an additional 2-3 business days for delivery during sale periods. **

Most standard orders are shipped via DHL Max with a 2-5 business day delivery window nationally.

Orders shipping to Alaska, Hawaii or Puerto Rico are shipped via USPS Priority with a 3-8 business day delivery window.

Can I change my shipping address?

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Email me at getnaked@frankbody.com where you can send my team your details including your order number and country to be delivered to.

The more information you give them, the sooner they can try and change your information. Make sure you enter ‘Urgent: Change wrong address’ in the subject line.

With so much coffee on hand my team is super efficient and they usually send me on my way as soon as an order arrives.
If you email me with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.

How do I track my order?

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You will be sent an email once your order is dispatched so you can see where frank is at all times.

DHL Tracking

FedEx Tracking

USPS Priority Tracking

Things you need to know.

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The babe factory (postal service and distribution center) doesn’t operate over the weekend or public holidays. Because #letsbefrank, every babe needs a break. So your order will be dispatched the following business day.

Can I change or cancel my order?

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Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order.

Please see our returns policy here.