LET’S FAQ

Everything you want to know before we get dirty.

How much does shipping cost?

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Australia – Standard Delivery

Spend $40 or more and you’ll get free standard shipping.
$40 or less? Standard shipping is charged at a flat rate of $5.00 AUD.
Orders are sent via Australia Post, with an estimated delivery timeframe of 2 to 5 business days.

Australia – Express & Evening Delivery

Spend $75 or more and you’ll get free express shipping.
$75 or less? Express shipping is charged at a flat rate of $10.00 AUD.
Orders are sent via Australia Post, with an estimated delivery timeframe of 1-3 business days.

Evening Delivery is available in select postcodes for a flat rate of $15.00 AUD. See my ‘How does ‘Evening delivery’ shipping work?’ section below for more information and to find out if you’re eligible.

New Zealand – Standard & Express Delivery

Spend $60 or more and you’ll get free standard shipping.
$60 or less? Standard shipping is charged at a flat rate of $10.00 AUD.

Express shipping is available to New Zealand for a flat fee of 15.00 AUD.

 

How does 'Same Day Delivery' shipping work?

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Please note, Sydney Metro Same Day Delivery is currently unavailable. 

Same Day Delivery is available to Melbourne metro babes for only $15.00 AUD.

The rules are simple babe:

Available to Melbourne metro customers only. To see if you’re eligible for this service, see below.
Residential addresses only (‘Same Day Delivery’ orders can’t be delivered to commercial addresses or parcel lockers).
Order by 2pm and have it delivered between 6pm and 9pm today. Order after 2pm and have it delivered between 6pm and 9pm tomorrow.
Delivery is only done on weekdays. Excludes weekends and public holidays.
Any order placed after 2pm on Friday will be delivered the following Monday night.

During delivery
Delivery will come from StarTrack.
When attempting delivery the courier will firstly try to deliver the parcel in person.
If there is no one at the door, they will leave the package in a safe place.
If there is no safe place to leave the package, they will try to deliver it using the same steps for the following 2 days.

 

How long will my order take to arrive?

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Regular delivery timeframes – Australia

Regular orders: 2-7 business days for delivery.
Express orders: 1-3 business days for delivery.

Evening delivery (order placed before 2pm): Will be delivered between 6-9pm the same day.
Evening delivery (order placed after 2pm): Will be delivered between 6-9pm the following day.

Regular delivery timeframes – New Zealand

Regular orders: 8-14 business days for delivery.
Express orders: 3-5 business days for delivery.

To find shipping details by state, click the button below.

Can I change my shipping address?

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Email me at getnaked@frankbody.com where you can send my team your details including your order number and country to be delivered to.

The more information you give them, the sooner they can try and change your information. Make sure you enter ‘Urgent: Change wrong address’ in the subject line.

With so much coffee on hand my team is super efficient and they usually send me on my way as soon as an order arrives.
If you email me with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.

How do I track my order?

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Tracking will be provided for all orders, you will be sent an email once your order is dispatched so you can see where frank is at all times.

Australia

Australia Post Tracking

New Zealand

New Zealand Post Tracking

Things you need to know.

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The babe factory (postal service and distribution centre) doesn’t operate over the weekend or public holidays.

Because #letsbefrank, every babe needs a break.
So your order will be dispatched the following business day.

All orders are sent via Australia Post.

Can I change or cancel my order?

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Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order.

Please see our returns policy here.