LET’S FAQ

Everything you want to know before we get dirty.

How much does shipping cost?

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Australia – Standard Delivery

Spend $40 or more and you’ll get free standard shipping.
$40 or less? Standard shipping is charged at a flat rate of $5.00 AUD.
Orders are sent via Australia Post, with an estimated delivery timeframe of 2 to 5 business days.

Australia – Express & Same Day Delivery

Spend $75 or more and you’ll get free express shipping.
$75 or less? Express shipping is charged at a flat rate of $5.00 AUD.
Orders are sent via Australia Post, with an estimated delivery timeframe of 1-3 business days.

Same Day Delivery is available in select postcodes for a flat rate of $15.00 AUD. See my ‘How does ‘Same Day Delivery’ shipping work?’ section below for more information and to find out if you’re eligible.

Heads up, babe. Australia Post is experiencing delays at this time for standard and express services.

New Zealand – Standard & Express Delivery

Spend $60 or more and you’ll get free standard shipping.
$60 or less? Standard shipping is charged at a flat rate of $10.00 AUD.

Express shipping is available to New Zealand for a flat fee of 15.00 AUD.

 

How does 'Same Day Delivery' shipping work?

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How long will my order take to arrive?

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Regular delivery timeframes – Australia

Regular orders: 2-7 business days for delivery.
Express orders: 1-3 business days for delivery.

Evening delivery (order placed before 2pm): Will be delivered between 6-9pm the same day.
Evening delivery (order placed after 2pm): Will be delivered between 6-9pm the following day.

Regular delivery timeframes – New Zealand

Regular orders: 8-14 business days for delivery.
Express orders: 3-5 business days for delivery.

To find shipping details by state, click the button below.

Heads up, babe. We are experiencing slight shipping delays. Please allow an additional 2-5 business days for your order to arrive.

How do I track my order?

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Tracking will be provided for all orders, you will be sent an email once your order is dispatched so you can see where frank is at all times.

Australia

Australia Post Tracking

New Zealand

New Zealand Post Tracking

Things you need to know.

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The babe factory (postal service and distribution centre) doesn’t operate over the weekend or public holidays.

Because #letsbefrank, every babe needs a break.
So your order will be dispatched the following business day.

All orders are sent via Australia Post.

Can I change or cancel my order?

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Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order.

Please see our returns policy here.