LET’S FAQ

Everything you want to know before we get dirty.

How much does shipping cost?

plus

Australia – Standard Delivery

Spend $40 or more and you’ll get free standard shipping.
$40 or less? Standard shipping is charged at a flat rate of $8.00 AUD.
Orders are sent via Australia Post, with an estimated delivery timeframe of 2 to 5 business days.

Australia – Express Delivery

Spend $80 or more and you’ll get free express shipping.
$80 or less? Express shipping is charged at a flat rate of $12.00 AUD.
Orders are sent via Australia Post, with an estimated delivery timeframe of 1-3 business days.

New Zealand – Standard & Express Delivery

Spend $60 or more and you’ll get free standard shipping.
$60 or less? Standard shipping is charged at a flat rate of $10.00 AUD.

Express shipping is available to New Zealand for a flat fee of 15.00 AUD.

 

How long will my order take to arrive?

plus

Regular delivery timeframes – Australia

Regular orders: 2-7 business days for delivery.
Express orders: 1-3 business days for delivery.

Regular delivery timeframes – New Zealand

Regular orders: 8-14 business days for delivery.
Express orders: 3-5 business days for delivery.

Heads up, babe. There may be a slight delay in dispatching your order during peak times. Please allow an extra 2-3 business days for your order to be sent. 

The babe factory (postal service and distribution centre) doesn’t operate over the weekend or public holidays.

Because #letsbefrank, every babe needs a break.
So your order will be dispatched the following business day.

To find shipping details by state, click the button below.

How do I track my order?

plus

Tracking will be provided for all orders, you will be sent an email once your order is dispatched so you can see where frank is at all times.

Australia

Australia Post Tracking

New Zealand

New Zealand Post Tracking

Can I change or cancel my order?

plus

Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order. This includes editing your shipping address and adding or removing products from your order. 

Please see our returns policy here.