How much does shipping cost?
Canada – Standard Delivery
No minimum order spend. Free shipping to all regions and cities.
Orders are sent via Standard Tracked Shipping (Canada Post), with an estimated delivery timeframe of 1 to 4 business days.
**Shipping and product costs do not include duties or taxes that may be applicable to your order. For detailed information about what duties or taxes you may be charged, please refer to your local customs website.
How long will my order take to arrive?
Regular delivery timeframe
All orders are shipped via Canada Post with a 1-4 business day delivery window.
All orders received before 9:00am EST are processed same day. Orders that come in after 9:00am are processed the next day.
Can I change my shipping address?
Email me at firstname.lastname@example.org where you can send my team your details including your order number and country to be delivered to.
The more information you give them, the sooner they can try and change your information. Make sure you enter ‘Urgent: Change wrong address’ in the subject line.
With so much coffee on hand my team is super efficient and they usually send me on my way as soon as an order arrives.
If you email me with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.
How do I track my order?
You will be sent an email once your order is dispatched so you can see where frank is at all times.
Things you need to know.
The babe factory (postal service and distribution centre) doesn’t operate over the weekend or public holidays. Because #letsbefrank, every babe needs a break. So your order will be dispatched the following business day.
Can I change or cancel my order?
Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order.
Please see our returns policy here.