LET’S FAQ

Everything you want to know before we get dirty.

How much does shipping cost?

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Spend $50 or more and you’ll get free shipping.

Orders under $25
Shipping is charged at a flat rate of $4
Standard Tracked Shipping (DHL) – 3 to 7 Business Days

Orders between $25 and $50
Shipping is charged at a flat rate of $6
Standard Tracked Shipping (DHL) – 3 to 7 Business Days

Orders over $50
Free shipping
Free Standard Tracked Shipping (DHL) – 3 to 7 Business Days.

**Shipping and product costs do not include duties or taxes that may be applicable to your order. For detailed information about what duties or taxes you may be charged, please refer to your local customs website.

How long will my order take to arrive?

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All orders are shipped via DHL Parcel Direct with a 3-7 business day delivery window nationally. Once it arrives in Canada, Canada Post will deliver to your home babe.

Can I change my shipping address?

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Email me at getnaked@frankbody.com where you can send my team your details including your order number and country to be delivered to.

The more information you give them, the sooner they can try and change your information. Make sure you enter ‘Urgent: Change wrong address’ in the subject line.

With so much coffee on hand my team is super efficient and they usually send me on my way as soon as an order arrives.
If you email me with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.

How do I track my order?

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You will be sent an email once your order is dispatched so you can see where frank is at all times.

DHL Tracking

Things you need to know.

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The babe factory (postal service and distribution centre) doesn’t operate over the weekend or public holidays. Because #letsbefrank, every babe needs a break. So your order will be dispatched the following business day.

Orders are sent out via DHL Parcel Direct and once it arrives in Canada, Canada Post will delivery to your home babe.

Can I change or cancel my order?

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Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order.

Please see our returns policy here.