LET’S FAQ

Everything you want to know before we get dirty.

How much does shipping cost?

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Canada – Standard Delivery

Free standard shipping on all orders.
Orders are sent via Standard Tracked Shipping (Canada Post), with an estimated delivery timeframe of 1 to 4 business days.

**Shipping and product costs do not include duties or taxes that may be applicable to your order. For detailed information about what duties or taxes you may be charged, please refer to your local customs website.

How long will my order take to arrive?

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Regular delivery timeframe

All orders are shipped via Canada Post with a 1-4 business day delivery window.

All orders received before 9:00am EST are processed same day. Orders that come in after 9:00am are processed the next day.

 

 

How do I track my order?

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You will be sent an email once your order is dispatched so you can see where frank is at all times.

Canada Post Tracking

Things you need to know.

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The babe factory (postal service and distribution centre) doesn’t operate over the weekend or public holidays. Because #letsbefrank, every babe needs a break. So your order will be dispatched the following business day.

 

Can I change or cancel my order?

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Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order.

Please see our returns policy here.