LET’S FAQ

Everything you want to know before we get dirty.

Will my frank arrive before Christmas?

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To ensure frank’s delivery before Christmas, please see the following delivery cut-off times below. Please note, the below dates are to be used as guides only and we recommend placing your order as early as possible and selecting express shipping where you can.

Please allow additional days to receive your order during the holiday and sale period and allow time for delays in global postal networks as a result of COVID-19 processes.

AU: Standard shipping orders must be placed by Friday 10th December. Express Shipping orders by Wednesday 15th December.

NZ: All orders must be placed by Friday 3rd December.

US: Standard shipping orders must be placed by Friday 17th December. FedEx 2 day shipping orders by Wednesday 20th December. FedEx Overnight orders by Thursday 21st December.

CA: Standard shipping orders must be placed by Friday 17th December. Priority shipping orders by Monday 20th December. All orders to Alberta must be placed by Monday 13th December.

UK:  Standard shipping orders must be placed by Saturday 18th December. Express Shipping by Tuesday 21st December.

EU: All orders must be placed by Saturday 11th December.

INT: All orders must be placed by Saturday 11th December.

How much does shipping cost?

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US – Standard Delivery

Spend $40 or more and you’ll get free standard shipping.
$40 or less? Shipping is charged at a flat rate of $5.
Orders are sent via DHL Max, with an estimated delivery timeframe of 2 to 5 business days.

**Orders shipping to Alaska, Hawaii, Puerto Rico and Guam will ship within 3-8 business days via USPS Priority only.

Hawaii & Alaska (USPS Priority) –  Standard shipping $10 or free over $40.

Puerto Rico & Guam (USPS Priority) – Standard shipping flat rate $20.

US – Express Delivery

Two express shipping options are available via Fedex on all orders. 2-3 business day delivery is available for a flat rate of $10, and overnight delivery is available for a flat rate of $20.

 

How long will my order take to arrive?

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Regular delivery timeframes

Most standard orders are shipped via DHL Max with a 2-10 business day delivery window nationally.

Orders shipping to Alaska, Hawaii or Puerto Rico are shipped via USPS Priority with a 3-14 business day delivery window.

How do I track my order?

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You will be sent an email once your order is dispatched so you can see where frank is at all times.

Things you need to know.

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The babe factory (postal service and distribution center) doesn’t operate over the weekend or public holidays. Because #letsbefrank, every babe needs a break. So your order will be dispatched the following business day.

Can I change or cancel my order?

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Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order.

Please see our returns policy here.