LET’S FAQ

Everything you want to know before we get dirty.

How much does shipping cost?

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US – Standard Delivery

Spend $40 or more and you’ll get free standard shipping.
$40 or less? Shipping is charged at a flat rate of $5.
Orders are sent via DHL Max, with an estimated delivery timeframe of 2 to 5 business days.

**Orders shipping to Alaska, Hawaii, Puerto Rico and Guam will ship within 3-8 business days via USPS Priority only.

Hawaii & Alaska (USPS Priority) –  Standard shipping $10 or free over $40.

Puerto Rico & Guam (USPS Priority) – Standard shipping flat rate $20.

US – Express Delivery

Two express shipping options are available via Fedex on all orders. 2-3 business day delivery is available for a flat rate of $10, and overnight delivery is available for a flat rate of $20.

 

How long will my order take to arrive?

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Regular delivery timeframes

Most standard orders are shipped via DHL Max with a 2-10 business day delivery window nationally.

Orders shipping to Alaska, Hawaii or Puerto Rico are shipped via USPS Priority with a 3-14 business day delivery window.

Can I change my shipping address?

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Email me at getnaked@frankbody.com where you can send my team your details including your order number and country to be delivered to.

The more information you give them, the sooner they can try and change your information. Make sure you enter ‘Urgent: Change wrong address’ in the subject line.

With so much coffee on hand my team is super efficient and they usually send me on my way as soon as an order arrives.
If you email me with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.

How do I track my order?

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You will be sent an email once your order is dispatched so you can see where frank is at all times.

Things you need to know.

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The babe factory (postal service and distribution center) doesn’t operate over the weekend or public holidays. Because #letsbefrank, every babe needs a break. So your order will be dispatched the following business day.

Can I change or cancel my order?

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Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order.

Please see our returns policy here.