What is Hotel Pink?
Hotel Pink ain’t your ordinary hotel. There are perks here. Surprises here. Parties here. It’s a loyalty program that goes to a whole new level.
There are four levels in Hotel Pink. Starting at The Lobby and moving up all the way to The Penthouse, where the smoothest, dirtiest talking babes of the world live.
Perks behind every door.
Level up and they get even better.
New products, exclusive intel.
For more information, head to frankbody.com/hotelpink/.
I already had a Hotel Pink account, what does this mean for me?
7 years ago, we launched Hotel Pink. A loyalty program designed to reward our most loyal frankfurts.
Now, it's time for a remodel. I’m not just talking a lick of paint, but bigger and better perks.
Your Hotel Pink level used to be determined by the number of Pink Points you earned. In the new program, your tier is based on your lifetime spend.
If you were an existing Hotel Pink member, you may notice that some things have changed, like your level status. If you have any questions regarding your Hotel Pink account, please reach out to getnaked@frankbody.com and we will happily assist you further.
How are tiers determined?
Your tier on Hotel Pink is based on your lifetime spend at frankbody.com. To move up a level, make your cart, frankly, hotter and increase your lifetime spend.
For Europe:
- The Lobby: €0 - €69 lifetime spend
- The Pool Deck €70 - €249 lifetime spend
- The Junior Suite €250 - €749 lifetime spend
- The Penthouse €750+ lifetime spend
When will I see that I've levelled up in my account?
This should be visible within 30 minutes to an hour of levelling up. You will see your Pink Points balance update almost immediately, but you might not see your account section level up for another 30 minutes or so. You’ll know when your account has levelled up as you’ll receive an email letting you know you’re at the next level.
How do I earn points?
When you join Hotel Pink, you will earn 1 point for every €1 spent. Bonus, our Penthouse members get 2 points for every €1 spent.
You can also earn points in lots of other ways, like joining Hotel Pink, leaving a review, following us on socials and signing up to our emails and texts. Sign into your account to start earning via your Hotel Pink dashboard.
What do my points get me?
You can either redeem your points for a € off voucher, or a free product.
100 points = €10 voucher
200 points = €20 voucher
300 points = €30 voucher
Head to your Hotel Pink dashboard to see what free products are up for grabs.
How do I redeem my points?
If you would like to redeem your points for a coupon:
Once you have enough points to redeem a coupon, simply add all of your frank faves to your cart and head to the checkout. Under the dropdown at checkout, select the coupon you would like and it will be automatically applied to your cart.
We have a minimum spend based on your coupon amount.
€10 off - min spend €40
€20 off - min spend €60
€30 off - min spend €90
If you would like to redeem your points for a free product:
Once you have enough points to redeem a free product, head to your Hotel Pink dashboard. Under ‘Redeem for Free Products’, select ‘Add to cart’ for the product you would like to redeem. Then head to the checkout and place your order.
Does my coupon expire?
No, once you redeem your points for a coupon, it will not expire until you apply it to your cart.
Can I redeem multiple coupons in one transaction?
No, babe. Only one coupon can be redeemed at a time. If you have multiple coupons in your account, you can choose which coupon you want to redeem at checkout using the toggle to select and apply to your order.
When do points expire?
Points will expire 12 months after they are earned if they are not used for a free product or coupon.
How do I claim my birthday voucher?
On your birthday, you will receive an email letting you know that your birthday voucher is ready. To redeem, head to your Hotel Pink dashboard, then ‘Rewards History’. This is where you will find the code to be copied and applied at checkout.
We have a minimum spend based on your coupon amount.
€10 voucher - min spend €40
€15 voucher - min spend €50
€20 voucher - min spend €60
I redeemed my points but didn’t finish checking out. Where did my reward go?
Not to worry, head to your Hotel Pink dashboard, then ‘Rewards History’. Your reward should be safe in here.
Do I get points for purchasing frank body in store?
Unfortunately, not. Pink Points and spend for tiers can only be earned on frankbody.com.
Can I redeem my discount at stores where frank body is sold?
No, babe. You can claim your discount only at www.frankbody.com. Not to be used in conjunction with any other offer.
How do the referral discounts work?
Every friend you refer via the “Refer A Babe” page on your Hotel Pink dashboard who then purchases using their unique code within 14 days of receiving the email, will receive 20% off their first order at frankbody.com. Once your friend has successfully placed their order, you will receive a €20 off coupon.
These discounts do not accumulate.
Here’s how it works:
For example: If you refer Chloe and Chloe makes a purchase, you get €20 off me. If you then refer Kirsty and she purchases, you get another €20 off me. Not €40 because it’s your second referral.
PS: Chloe will only receive her discount if she is a new babe who hasn’t purchased me online before.
These discounts and coupons cannot be used with any other offer and must be used within 14 days of receiving the email.
What makes a "successful referral"?
You refer a friend through your Hotel Pink dashboard, via the “Refer a Babe” page. You use that form to refer your BFF. They then purchase using the code sent in an email to them. That is one friend referred and a coupon in your pocket. Remember, they have to be a new customer.
How do I reset my password?
On the Account sign-in page, select ‘Forgot your password?’ and follow the instructions.
I am already a customer of frank body, do I need to join? Is my previous spend included?
Even if you are one of my frankfurts, you will need to sign up to the loyalty program so I know to email you with the exclusive content and surprises. To open an account click here.
Where can I view Hotel Pink Terms & Conditions and frank body Privacy Policy?
T&CS are right here.