Hotel Pink FAQ

What is Hotel Pink?

Hotel Pink ain’t your ordinary hotel. There are perks here. Surprises here. Parties here. It’s a loyalty program that goes to a whole new level.

There are four levels in Hotel Pink. Starting at The Lobby and moving up all the way to The Penthouse, where the smoothest, dirtiest talking babes of the world live.

To unlock each level you need to do three things: earn points, refer friends and review products.

So where do you start? By checking in…

The Lobby

Roll out the welcome mat, this is where every babe starts. Make your way to the hotel bar to enjoy some exclusive content delivered straight to your inbox. Lounge around by the piano where I’ll randomly turn on ‘Double Points’ nights: when you can earn double the amount of points for your purchase. You also get 5% off for every friend you successfully refer and early access to shop new products. It’s like the express lane to help you get up a level. So you get into your bikini faster to enjoy life on the pool deck.

The Pool Deck

Bring your towel, this is where you could clean up. The Pool Deck is home to my major ‘prize pool’. Get it? This is where you can start cashing in Pink Points at checkout. For every 100 Pink Points earner you’ll receive $10 to cash in. I may even send you somewhere where you can actually get your kit off… hint, hint. You also get 10% off for every friend you successfully refer and one free deluxe sample.

The Junior Suite

Hold on to your robe, babe. You can start cashing in $20 for every 150 Pink Points earned. Keep an eye on your inbox for exclusive competitions and giveaways that will be sent whenever I feel like it. That will be often, because I like you. You also get 15% off me for every friend you successfully refer, one free mini product, and all the perks from the other levels.

The Penthouse

That’s it. You’ve made it in life. You’ve hit the very top of Hotel Pink. On this level, you will be treated to a Birthday gift on your special day and one free full-sized product. You’ll also have exclusive access to our Penthouse-only annual sale and can cash in $30 for every 200 Pink Points earned. You also get 20% off for every friend you successfully refer, plus the perks from the other levels.

How do I move up a level?

You need to do just one thing to unlock the next level: earn Pink Points.

Earn Pink Points.
Pink Points are like dollars, but better. Pink Points are what you need to help move up a level in Hotel Pink

  • Buy Me.
    Every dollar you spend on me is 1 Pink Point.
  • Refer Me.
    Share your unique code with your best babes and if they’re successfully refered, you both get a discount, and you get 50 Pink Points. Share me via the “Earn Points” page on your Hotel Pink dashboard in order for the points to be added to your account.
  • Review Me.
    Was I all you had hoped for? Tell the world about our dates for 50 Pink Points. You’ll receive an email 2 weeks after making a purchase. Fill it out. Hit send. Pink Points in your pocket.
  • Follow Me.
    Get 10 Pink Points for following me on TikTok, Instagram, Twitter and liking my Facebook page. Total: 40 points.
  • Subscribe to Me.
    Like what you’re reading? Subscribe to my babe mail (aka my emails) and get 25 Pink Points.
  • Join Me.
    Join Hotel Pink and get 25 Pink Points instantly.

Hit “Earn Points” or “Refer A Friend” on your Hotel Pink dashboard to start your journey.


You need a certain number of Pink Points and successful referrals to unlock each level.

  • The Lobby
    To check-in you need: 0 – 99 Pink Points.
  • The Pool Deck
    To check-in you need: 100 – 299 Pink Points.
  • The Junior Suite
    To check-in you need: 300 – 499 Pink Points.
  • The Penthouse
    To check-in you need: 500 or more Pink Points.

What are Pink Points?

Pink Points are like dollars, but better. Pink Points are what you need to move up the levels in Hotel Pink and get cashback for shopping. Go to “How Do I Move Up A Level?” for more information on how you earn them.

Where do I check my points?

You can check your Pink Points balance on your Hotel Pink dashboard.

How do I access my coupons?

Your coupon will be emailed to you after 4-5 hours, and your My Account and My Coupon section in your Hotel Pink account area will update to reflect your coupon as well once it’s available to redeem. Once you reach checkout, you will need to add your coupon code into the Promotions box at checkout. Your coupon will be able to be applied when your cart hits $50. 

When will I receive my coupon?

You’ll receive your coupon code via email within 4 hours of earning one. You’ll also see your account area update to show the coupon you have just earned. Note your unique coupon code will not be available in your account area, only your email. If you don’t receive your coupon via email, please contact my babes at  

Does my coupon expire?

All good things must come to an end, babe. Your coupon will expire after 4 weeks. But don’t worry, babe, I’ll give you plenty of notice before it’s too late to make sure you don’t miss out.

What do I have to spend to redeem my coupon?

To redeem your coupon on your next order, you’ll need to spend $50 for it to apply. If you have a $10 coupon, this means your order will be brought down to $40, and so on. If you don’t know what to spend your hard earned cash on, my babes are always here to help you with your routine. 

Can I redeem multiple coupons in one transaction?

No, babe. Only one coupon can be redeemed at a time. If you have multiple coupons in your account, you can choose which coupon you want to redeem at checkout using the toggle to select and apply to your order.

How do I access my free product when I upgrade?

Once you level up, you’ll receive an email welcoming you to the next level. Within this email, you’ll see a prompt to add your free product to your next order. All you need to do is follow this link and you’ll see your complementary surprise gift added to your cart. 

When will I see my Pink Points balance update?

Your Pink Points balance should update almost instantly. There are some areas that take a little longer to update, for example receiving new coupons and levelling up within your account area. You’ll know when your Pink Points balance has updated as you’ll receive an email letting you know how many you earnt from your latest action.

When will I see that I’ve levelled up in my account?

This should be visible within 30 minutes to an hour of levelling up. You will see your Pink Points balance update almost immediately, but you might not see your account section level up for another 30 minutes or so. You’ll know when your account has levelled up as you’ll receive an email letting you know you’re at the next level.

How do I know how many Pink Points I have until I reach the next level?

You can find your Pink Points balance and how far you are away from the next level in your My Account section within your Hotel Pink area. You’ll see a scale that will also show you the number of points you need to level up.

How will I know if my points have been successful?

You can check your Pink Points balance on your Hotel Pink dashboard.

If you believe you should have more points than you currently do, you can contact my customer service team here.

How do I know if I am about to go down a level?

I will send you an email to let you know if you’re at risk of being downgraded. It’s pretty simple, you just need to keep earning Pink Points.

Do I get points for purchasing frank body in store?

Unfortunately, not. Pink Points can only be earned on

I Purchased something but didn’t receive any points. What’s going on?

Points are only assigned to customers who sign up to be part of Hotel Pink. If you believe you should have more points than you currently do, you can contact my customer service team here.

I’ve shared frank with a friend on social, why haven’t I got extra points?

You need to make sure you share me via your Hotel Pink dashboard. Go to the “Earn Points” page then click “Share Me”. That’s when Pink Points will be automatically be added to your account. You cannot get points by just talking about me on social platforms. I need to track your points, babe.

How do the referral discounts work?

Every friend you refer via the “Refer A Friend” page on your Hotel Pink dashboard who then purchases using their unique code within 14 days of receiving the email, will pass on the same discount to you. Each level has a different discount for each friend referred.

The Lobby: 5% for every friend successfully referred.
The Pool Deck: 10% for every friend successfully referred.
The Junior Suite: 15% for every friend successfully referred.
The Penthouse: 20% for every friend successfully referred.

These discounts do not accumulate. The same discount is given for each friend successfully referred.

For example, if you’re on The Pool Deck here’s how it works:

If you refer Chloe and Chloe makes a purchase, you get 10% off me.
If you refer Kirsty and she purchases, you get another 10% off me.
Not 20% because it’s your second referral.

PS: Chloe will only receive her discount if she is a new babe who hasn’t purchased me online before.

These discounts cannot be used with any other offer and must be used within 14 days of receiving the email.

What makes a “successful referral”?

You refer a friend through your Hotel Pink dashboard, via the “Refer a Friend” page. You use that form to refer your BFF. They then purchase using the code sent in an email to them. That is one friend referred and a discount in your pocket. Remember, they have to be a new customer.

How do I leave a product review?

Product Reviews are only accessible to customers after they purchase that product. These reviews are emailed to customers 2 weeks after purchase, so again keep an eye out on your inbox for one.

How do I receive my perks?

All of these amazing perks will be delivered to your eager eyes via email, so make sure your details (inc email address) are up to date in my system. You can check which one of your email addresses I have in my little pink book by logging into your Loyalty dashboard here. If you have any issues please contact support.

Can anyone be part of Hotel Pink?

All my babes around the world can be a part of my loyalty program.

How do I reset my password?

On the Account sign-in page, select ‘Forgot your password?’ and follow the instructions.

I am already a customer of frank body, do I need to join? Is my previous spend included?

Even if you are one of my frankfurts, you will need to sign up to the loyalty program so I know to email you with the exclusive content and surprises. To open an account click here.

Which part of the hotel am I in?

You can view your hotel level online when you check in here.

Do I need a loyalty card?

#letsbefrank, you’re going to lose it if I did. So I keep everything in the interwebs. I track all your purchases through my website and will automatically assign Pink Points to your account. Easy, peasy.

Can I redeem my discount at stores where frank body is sold?

No, babe. You can claim your discount only at Not to be used in conjunction with any other offer.

Why am I not receiving any emails about Hotel Pink?

Your email may have been recorded incorrectly in my system. Please check your details are correct under the ‘Your account details’ section of the Hotel Pink dashboard. Don’t forget to check your junk mail, too.

Where can I view Hotel Pink Terms & Conditions and frank body Privacy Policy?

T&CS are right here.