Hotel Pink FAQ

What is Hotel Pink?

Hotel Pink ain’t your ordinary hotel. There are perks here. Surprises here. Parties here. It’s a loyalty program that goes to a whole new level.

There are four levels in Hotel Pink. Starting at The Lobby and moving up all the way to The Penthouse, where the smoothest, dirtiest talking babes of the world live.

To unlock each level you need to do two things: earn points + refer friends.

So where do you start? By checking in…

The Lobby

Roll out the welcome mat, this is where every babe starts. Make your way to the hotel bar to enjoy some exclusive content delivered straight to your inbox. Lounge around by the piano where I’ll randomly turn on ‘Double Points’ nights: when you can earn double the amount of points for your purchase. It’s like the express lane to help you get up a level. So you get into your bikini faster to enjoy life on the pool deck.

The Pool Deck

Bring your towel, this is where you could clean up. The Pool Deck is home to my major ‘prize pool’. Get it? This is where you can enter exclusive competitions. I may even send you somewhere where you can actually get your kit off… hint, hint. You also get 5% off for every friend you successfully refer.

The Junior Suite

Hold on to your robe, babe. This is where my flash sales reveal themselves. Keep an eye on your inbox for exclusive sales that will be sent whenever I feel like it. That will be often, because I like you. You also get 10% off me for every friend you successfully refer, plus all the perks from the other levels.

The Penthouse

That’s it. You’ve made it in life. You’ve hit the very top of Hotel Pink. On this level you will be treated to our product development process: an invite-only product development program where you will be sent unreleased samples to test out. I’ll get your feedback and make them even better. You also get 20% off for every friend you successfully refer, plus the perks from the other levels.

How do I move up a level?

You need to do two things to unlock the next level: earn Pink Points + refer friends.

  1. Refer a friend.
    Introduce me to your best babes. Every friend you refer over email gets 5, 10 or 20% off one of my products. If they purchase me, that’s one successful referral. Every successful referral you get, gets you one step closer to the next level. You also get the same discount returned, too. Win-win. Discounts cannot be be used in conjunction with any other offer and must be used within 14 days of receiving it.
  2. Earn Pink Points.
    Pink Points are like dollars, but better. Pink Points are what you need to help move up a level in Hotel Pink
  • Buy Me.
    Every dollar you spend on me is 1000 Pink Points.
  • Share Me.
    Tell your best babes all about me on Facebook or Twitter to earn 250 Pink Points every time you share. A limit of one per month. Share me via the “Earn Points” page on your Hotel Pink dashboard in order for the points to be added to your account.
  • Review Me.
    Was I all you had hoped for? Tell the world about our dates for 2000 Pink Points. You’ll receive an email 2 weeks after making a purchase. Fill it out. Hit send. Pink Points in your pocket.

Hit “Earn Points” or “Refer A Friend” on your Hotel Pink dashboard to start your journey.

WHAT DO I NEED TO UNLOCK EACH LEVEL?

You need a certain number of Pink Points and successful referrals to unlock each level.

  • The Lobby
    To check-in you need: 0 – 99,000 Pink Points.
  • The Pool Deck
    To check-in you need: 100,000 – 299,000 Pink Points + 1 friend successfully referred.
  • The Junior Suite
    To check-in you need: 300,000 – 499,000 Pink Points + 3 new friends successfully referred.
  • The Penthouse
    To check-in you need: 500,000 or more Pink Points + 5 new friends successfully referred.

What are pink points?

Pink Points are like dollars, but better. Pink Points are what you need to move up the levels in Hotel Pink. Go to “How Do I Move Up A Level?” for more information on how you earn them.

Where do i check my points?

You can check your Pink Points balance on your Hotel Pink dashboard.

HOW WILL I KNOW IF MY POINTS HAVE BEEN SUCCESSFUL?

You can check your Pink Points balance on your Hotel Pink dashboard.

If you believe you should have more points than you currently do, you can contact my customer service team here.

HOW DO I KNOW IF I AM ABOUT TO GO DOWN A LEVEL?

I will send you an email to let you know if you’re at risk of being downgraded.

Once you hit The Pool Deck, you need to refer one extra person within 12 months from your last successful referral to stay there.

When you get into The Junior Suite, you need to refer one extra person within 12 months from your last successful referral to stay there.

When you shimmy into The Penthouse, you need to refer two extra people within 12 months from your last successful referral to stay there.

DO I GET POINTS FOR PURCHASING FRANK IN STORE?

Unfortunately, not. Pink Points can only be earned on frankbody.com.

I PURCHASED SOMETHING, BUT DIDN’T RECEIVE ANY POINTS. WHAT’S GOING ON?

Points are only assigned to customers who sign up to be part of Hotel Pink. If you believe you should have more points than you currently do, you can contact my customer service team here.

I’VE SHARED FRANK WITH A FRIEND ON SOCIAL, WHY HAVEN’T I GOT EXTRA POINTS?

You need to make sure you share me via your Hotel Pink dashboard. Go to the “Earn Points” page then click “Share Me”. That’s when Pink Points will be automatically be added to your account. You cannot get points by just talking about me on social platforms. I need to track your points, babe.

HOW DO THE REFERRAL DISCOUNTS WORK?

Every friend you refer via the “Refer A Friend” page on your Hotel Pink dashboard who then purchases using their unique code within 14 days of receiving the email, will pass on the same discount to you. Each level has a different discount for each friend referred.

The Pool Deck: 5% for every friend successfully referred.
The Junior Suite: 10% for every friend successfully referred.
The Penthouse: 20% for every friend successfully referred.

These discounts do not accumulate. The same discount is given for each friend successfully referred.

For example, if you’re on The Pool Deck here’s how it works:

If you refer Chloe and Chloe makes a purchase, you get 5% off me.
If you refer Kirsty and she purchases, you get another 5% off me.
Not 10% because it’s your second referral.

PS: Chloe will only receive her discount if she is a new babe who hasn’t purchased me online before.

These discounts cannot be used with any other offer and must be used within 14 days of receiving the email.

WHAT MAKES A “SUCCESSFUL REFERRAL”?

You refer a friend through your Hotel Pink dashboard, via the “Refer a Friend” page. You use that form to refer your BFF. They then purchase using the code sent in an email to them. That is one friend referred and a discount in your pocket. Remember, they have to be a new customer.

HOW DO I LEAVE A PRODUCT REVIEW?

Product Reviews are only accessible to customers after they purchase that product. These reviews are emailed to customers 2 weeks after purchase, so again keep an eye out on your inbox for one.

WHAT’S INVOLVED IN THE PRODUCT DEVELOPMENT PROGRAM?

Firstly, you need to be checked into The Penthouse. From there, I will choose some frankfurts at random to be a part of my new product development program. If you’re selected, you will be sent samples of my new products to test and provide feedback on. These lucky customers will be sent all the relevant details via email.

HOW DO I RECEIVE MY PERKS?

All of these amazing perks will be delivered to your eager eyes via email, so make sure your details (inc email address) are up to date in my system. You can check which one of your email addresses I have in my little pink book by logging into your Loyalty dashboard here. If you have any issues please contact support.

CAN ANYONE BE PART OF HOTEL PINK?

All my babes around the world can be a part of my loyalty program.

HOW DO I RESET MY PASSWORD?

On the Account sign-in page, select ‘Forgot your password?’ and follow the instructions.

I AM ALREADY A CUSTOMER OF FRANK BODY, DO I NEED TO JOIN? IS MY PREVIOUS SPEND INCLUDED?

Even if you are one of my frankfurts, you will need to sign up to the loyalty program so I know to email you with the exclusive content and surprises. To open an account click here.

WHICH PART OF THE HOTEL AM I IN?

You can view your hotel level online when you check in here.

DO I NEED A LOYALTY CARD?

#letsbefrank, you’re going to lose it if I did. So I keep everything in the interwebs. I track all your purchases through my website and will automatically assign Pink Points to your account. Easy, peasy.

CAN I REDEEM MY DISCOUNT AT STORES WHERE FRANK IS SOLD?

No, babe. You can claim your discount only at www.frankbody.com. Not to be used in conjunction with any other offer.

WHY AM I NOT RECEIVING ANY EMAILS ABOUT HOTEL PINK?

Your email may have been recorded incorrectly in my system. Please check your details are correct under the ‘Your account details’ section of the Hotel Pink dashboard. Don’t forget to check your junk mail, too.

WHERE CAN I VIEW HOTEL PINK TERMS & CONDITIONS AND FRANK BODY PRIVACY POLICY?

T&CS are right here.