Will my frank arrive before Christmas?
To ensure frank’s delivery before Christmas, please see the following delivery cut-off times below. Please note, the below dates are to be used as guides only and we recommend placing your order as early as possible and selecting express shipping where you can.
Please allow additional days to receive your order during sale periods and allow time for delays in the network as a result of COVID-19 processes.
AU: Standard shipping orders must be placed by Saturday 12th December. Express Shipping orders by Saturday 19th December.
NZ: All orders must be placed by Friday the 27th November.
US: Standard shipping orders must be placed by Monday 14th December. Express Shipping orders by Friday the 18th of December.
CA: All orders must be placed by Friday 11th December.
UK: Standard shipping orders must be placed by Friday the 18th December. Express Shipping by Monday the 21st December.
EU: All orders must be placed by Friday 18th December.
INT: All orders must be placed by Monday 14th December.
How much does shipping cost?
US – Standard Delivery
Spend $30 or more and you’ll get free standard shipping.
$30 or less? Shipping is charged at a flat rate of $5.
Orders are sent via DHL Max, with an estimated delivery timeframe of 2 to 5 business days.
**Orders shipping to Alaska, Hawaii and Puerto Rico will ship within 3-8 business days via USPS Priority only.
US – Express Delivery
Two express shipping options are available via Fedex on all orders. 2-3 business day delivery is available for a flat rate of $10, and overnight delivery is available for a flat rate of $20.
Please allow additional time for processing and COVID-19 delays when placing your order.
How long will my order take to arrive?
Regular delivery timeframes
Most standard orders are shipped via DHL Max with a 2-10 business day delivery window nationally.
Orders shipping to Alaska, Hawaii or Puerto Rico are shipped via USPS Priority with a 3-14 business day delivery window.
Can I change my shipping address?
Email me at email@example.com where you can send my team your details including your order number and country to be delivered to.
The more information you give them, the sooner they can try and change your information. Make sure you enter ‘Urgent: Change wrong address’ in the subject line.
With so much coffee on hand my team is super efficient and they usually send me on my way as soon as an order arrives.
If you email me with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.
How do I track my order?
Things you need to know.
The babe factory (postal service and distribution center) doesn’t operate over the weekend or public holidays. Because #letsbefrank, every babe needs a break. So your order will be dispatched the following business day.
Can I change or cancel my order?
Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order.
Please see our returns policy here.